FAQ:
What does Seventh Bridge Group do?
We help property owners manage maintenance requests, vendor communication, repair tracking, and property operations.
Who are your services for?
Our services are designed for self-managing landlords, private owners, and investors who need additional property support.
What is the difference between the three packages?
Each package provides a different level of support, ranging from forwarding maintenance requests to managing repairs and overseeing property operations.
Will you communicate with my tenants?
Yes. Depending on your package, we can receive maintenance requests, provide updates, and coordinate scheduling.
Do I still approve repairs?
Yes. You remain in control of repair approvals unless you establish a specific spending limit.
What happens when a maintenance request is submitted?
We document the request, determine the next step, and either notify you or begin coordinating the repair.
How are emergencies handled?
Emergency requests are prioritized and handled according to the emergency procedures established during onboarding.
Can you work with my current vendors?
Yes. We can coordinate directly with the vendors you already trust.
What if I do not have a vendor?
Depending on your package, we can help locate and contact a vendor for the requested service.
Do you guarantee vendor work?
No. Vendors are independent service providers and are responsible for the quality of their work.
How will I receive property updates?
You will receive updates and reports based on the services included in your package.
What information do you need from me?
We need basic property information, tenant contacts, vendor details, approval limits, and emergency instructions.
How quickly can services begin?
Services can begin once onboarding is complete, the agreement is signed, and the required information is received.
Can I add inspections or property visits?
Yes. Inspections, emergency visits, lease-renewal support, and additional reporting may be available as add-on services.
How much do the packages cost?
Pricing is customized based on the number of units, service level, request volume, and the specific support your property requires.