Package 2:
Maintenance Management
Builds on Request Relay by adding more hands-on support after a maintenance request is received. Instead of only documenting the issue and sending it to the owner, Seventh Bridge helps coordinate vendor communication, scheduling, repair tracking, tenant updates, and owner follow-up. This package is a better fit for owners who still want to stay involved, but want less responsibility managing the back-and-forth that comes with getting repairs handled.
1
Everything in Request Relay
Maintenance Management includes the full support from Package 1, including request intake, documentation, tenant acknowledgment, owner notification, and organized request records. This gives owners the same foundation, but with more hands-on coordination after the request is received.
2
Maintenance Request Coordination
Once a request is received, we help move the issue beyond just documentation. Seventh Bridge helps organize the next steps so the repair process does not sit still or become unclear.
3
Vendor Communication
We assist with contacting vendors, explaining the issue, and helping coordinate the repair conversation. This helps reduce the amount of back-and-forth the owner has to manage personally.
4
Repair Scheduling Support
We help coordinate scheduling between the tenant, vendor, and owner when needed. This makes the process smoother and helps prevent missed appointments or unclear timing.
5
Repair Progress Tracking
Maintenance Management includes tracking the repair from the first request through follow-up. Owners receive a clearer view of what has been reported, what has been scheduled, and where the issue stands.
6
Tenant Update Support
We help keep tenants informed during the maintenance process so they are not left wondering what is happening. Clear updates help reduce frustration and create a more professional experience.
7
Owner Maintenance Updates
Owners receive updates on repair status, vendor communication, and next steps. This helps the owner stay informed without having to personally chase every detail.
8
Monthly Maintenance Summary
At the end of the month, owners receive a simple summary of maintenance activity, repair notes, and requests handled. This helps create better records and gives the owner a clearer picture of what happened across the property.