Package 1:
Request Relay
1. Maintenance Request Intake
We provide a clear place for maintenance requests to be received and organized. This helps prevent issues from getting lost through random texts, calls, or scattered communication.
2. Request Review
Each request is reviewed to understand what the tenant is reporting and what kind of issue it may be. This helps separate simple concerns from items that may need faster attention.
3. Tenant Acknowledgment
Tenants receive acknowledgment that their request has been received. This helps create better communication and shows that the issue is being documented.
4. Owner Notification
The owner is notified with the key details of the request in a clear and simple format. This allows the owner to understand the issue without having to sort through multiple messages.
5. Request Documentation
Each request is documented with basic details such as the issue, property/unit, date, and communication notes. This creates a record that the owner can refer back to when needed.
6. Basic Repair Notes
We keep simple notes connected to the repair request and any updates that come with it. This helps the owner stay organized without having to track everything manually.
7. Communication Tracking
Communication related to the request is tracked so the process stays organized. This helps create clarity around what was reported, when it was received, and what was passed along.
8. Vendor Referral Support
If the owner needs help finding a vendor, we can provide one vendor referral for the request. The owner still chooses whether to contact, approve, or move forward with that vendor.
9. Owner Decision Control
This package keeps the owner in full control of final decisions, approvals, payments, and vendor selection. Request Relay is built for owners who want better organization without giving up control of the management process.